Harness: Next Gen Software Delivery in Financial Services
At Harness’ {unscripted} 2025 event, industry leaders discussed how AI and automation are transforming software delivery in financial services. The panel examined both the benefits and risks of these technologies, emphasizing the importance of guardrails to ensure reliable outcomes.
Impact of AI on Financial Services
“So that's investment research, really deep-diving into that and getting decisions quicker. There's so much financial data out there, and we've been using traditional machine learning for a long time, but Gen AI is just another tool that can help us get to those buy-sell signals quicker.” – Dill Bath, AI Technical Lead at Allianz
Generative AI is advancing rapidly in the global fintech sector. Initially used for automating routine tasks, it is now also playing a significant role in combating financial crime.
Operational Improvements Through Automation
“The other areas are really around operations – automating manual tasks. We have a lot of third-party and client requests in shared mailboxes, and it's a very manual process in operations, so we're really optimising that.” – Dill Bath
Automation is streamlining operational workflows that previously involved manual handling of numerous requests, increasing efficiency in financial services processes.
Summary: AI and automation are reshaping financial software delivery by accelerating decision-making and optimizing operational tasks while maintaining safeguards to ensure system reliability.