M&S says expanded Zalando deal can cut Europe delivery times by three days
One of the main takeaways from Zalando’s Q3 report on Thursday was its newly expanded logistics agreement with the UK retailer Marks & Spencer (M&S). The company has now revealed further details about this partnership.
Since 2022, M&S has worked with Zalando, About You, and Amazon to fulfill European orders through selected marketplace partners. However, starting early next year, Zalando’s B2B logistics service, ZEOS, will handle M&S’s entire online direct-to-consumer operations across continental Europe.
Zalando already supports similar operations for another British retailer, Next, highlighting how UK brands view Zalando as a key logistics partner for growth in Europe.
Partnership Growth and Logistics Impact
M&S said its online business with Zalando grew rapidly in the last quarter, with sales increasing by 131% compared to the previous year. The new collaboration via ZEOS will allow M&S to serve 21 European markets.
M&S will be able to take advantage of ZEOS’s inventory efficiency, “creating one single stock pool as well as an advanced order management system for Fashion, Home & Beauty products”.
The agreement aims to streamline operations and cut delivery times by up to three days across Europe.
Author’s Summary
M&S expands its Zalando partnership through the ZEOS platform to enhance logistics efficiency, reduce delivery times by three days, and strengthen its European online retail footprint.