From the Living Room to the Waiting Room
QR-enabled kiosks are helping bridge the gap between the patient portal and on-site check-in.
The disconnect between the convenience of at-home digital engagement and the outdated experience of legacy onsite workflows represents a central friction point in healthcare operations.
QR-enabled kiosks represent a practical solution to that issue. By extending patient portal access into the waiting room through simple, scannable QR codes, kiosks allow patients to move effortlessly from the digital to the physical environment.
Instead of filling out forms twice, patients simply scan a code tied to their portal account. The kiosk instantly confirms identity, updates records, and facilitates check-in, payment, and data collection, becoming an extension of digital health engagement.
Author's summary: QR kiosks simplify healthcare check-in process.
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